What's New

Latest Updates

June, 2024

Integration with CISCO VXML

The new integration with CISCO VXML and Syntphony Conversational AI enhances the operational efficiency of Contact Centers. This integration leverages the sophisticated telephony and contact center capabilities of UCCE, combined with the intelligent automation features of Syntphony CAI. Additionally, users can now configure phone numbers for voice channels like VXML directly from the channel library.

Voice Gateway

Now you can set up default error handling, timeout configurations, TTS (text-to-speech), voice menus, DTMF menus, and voice handover settings for smooth transition calls to human agents when necessary from the interface.