🆘Support Policy

This section details all NTT DATA eva® product support services included in the subscription

This section of the eva® documentation and support portal details all the information relating to:

  • Different levels of support, uptime, and SLA are offered to customers.

Support Levels

  • SLAs and credits.

Service Level Agreement

  • Severity levels and support offered by eva® and considerations for customers.

Severity Levels

  • Services for out-of-support versions.

Legacy Support

  • Version lifecycle information.

Lifecycle Policy

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