End Cells

The End Cell acts as a period. When placing this cell, the virtual agent stops talking at that point. It will only take back the dialogue if the user (the virtual agent’s interlocutor) interacts.

The End Cell is always used in Jump Flows, never in the User Journey

“Why?”, you can ask yourself. Simple: because User Flow is a kind of the main menu, the guiding thread that takes the user to a series of actions. And these actions are conducted through complementary flows, in other words, the Jump Flows.

A good use case example is applying the End Cell after a Service Error message (as long as it is in a Jump Flow). The End Cell will avoid the user from running an infinite loop in a dialogue.