Testes
Introduction
Introduction
  • 🎬Start here
  • 🚀Getting Started
    • Build your first virtual agent in a few minutes
  • eva support
    • Support procedures
    • Portal User Request
    • Tickets Creation
    • Reopen Ticket
    • Environment Management
  • WHAT IS EVA
    • Meet eva
    • Main features
    • Benefits
Powered by GitBook
On this page
  • User registration
  • NTT Data users
  1. eva support

Portal User Request

PreviousSupport proceduresNextTickets Creation

Last updated 3 years ago

The main purpose of this page is to detail how to request a user for Jira and generate access to the platform.

It is intended as a guide for people who need to request the creation of a JIRA access user.

User registration

NTT Data users

To request new user for Jira, it is necessary to email support.eva@emeal.nttdata.com and include the following Information:

  • Subject: eva Support User creation

  • Complete Name

  • Email:

  • Client:

  • URL eva cloud if it applies

Once the new user has been created, you will receive an email from the aforementioned address, so you can reset your password and have access to Jira.

For security reasons it is necessary to register external users with all, all external customers must email [email protected] with the following information:

  • Type of identification document: DNI, Passport, etc.

  • Number of the previous identification.

  • Telephone (this will be required for the double authentication factor).

The access request will be processed once the mail with the above-mentioned data has been received.

First, you need to enter the following URL into your browser:

https://umane.everis.com/jiraserver/servicedesk/customer/portal/94

Then, you will see when you open Jira is the login screen, where you will log in with your access credentials.

If you need to change your password, simply click on "To change your password, click here", and complete the fields below.