Build your first virtual agent in a few minutes
Watch the video below and follow this step-by-step guide. You'll find out how easy and simple it is to create a virtual agent with eva!
Last updated
Watch the video below and follow this step-by-step guide. You'll find out how easy and simple it is to create a virtual agent with eva!
Last updated
The first thing to do is to set up an account. After the sign-up process, insert your email and password to log in.
Then, you'll see a new screen where you can create and manage your virtual agent. Click on the button "Create bot" to start.
From there, you'll be redirected to the screen "Create new bot". Choose a name for your virtual agent on the field "Name". You can also upload an image to make your desktop more visually appealing (but it's not mandatory, you can do that anytime).
Now, you will select a NLP of your choice and the language of your virtual agent.
Channel is the connection between communication applications and the virtual agent. In other words, it'll be the platform where the interaction with the user will take place (Whatsapp, Web, Facebook, etc.). eva allows you to connect with 32 different options! Now choose your main channel. You can add more channels anytime.
The screen "Name your channel" shows up right after you have chosen your channel. Name it and then click on "Save".Tip: In a business plan, sometimes the virtual agent needs to run on the same channel, but on different sites. For example, a virtual agent that runs in more than two Internet portals, or more than two Facebook pages, etc... In this case, avoid giving it the same name as the channel. We suggest you to use a name linked to the project and its description😉
If you have started with Welcome, you'll see a tab on the right corner. Type Welcome on the field "Name", register the tag Welcome and click on the "Save and View Flow" button.
On the left side, you'll see the plus icon + to "Add Cell", as seen on the screen below, and then click on the "Welcome" button.
Now, it's time to improve your flow. To do that, go back to the Flow tab, and click on "Create Flow" button. When you select "User Journey", the tab "Create user journey flow" opens on the right. Name your flow (Remember: use _ or - instead of spaces).
After that, you will be redirect to the Workspace's canvas. Press the + button to see the table "You can create an intent or choose one from the list". Click "New" and then, a Create Intent tab will appear on the right side.
Name your Intent. Never use spaces! Instead, you must use _ or - to connect 2 (two) words. For example, Check_Balance.In the "Add example / Utterance" lines, you should register phrases that your user would use to express an Intent. For example, in the Check Balance, it could be expressions such as "Check Balance", "I need to know how much I have in my account", "I'd like to know my balance", etc. Just press enter to register an Utterance.Tip: By registering the utterances, it is also worth predicting possible typos or grammatical mistakes of the user
A second pop up will emerge saying that "You can create an answer or choose one from the list". Click on the button "New" and you will see a tab on the right side. Name your Answer and click "Next".
On the Training tab, click on the "Train" button and try it out on eva's icon (in the bottom right corner of the page).Very Important: If you are using eva NLP (NTT DATA proprietary Natural Language Processing engine), you must register at least 5 (five) Intents, each one with at least 5 (five) examples/utterances to start off your virtual agent.
Finally, it's always a good practice to test your virtual agent from time to time. Just click the eva icon in the bottom right corner of the page. And then, you'll get to your virtual agent simulator.Click on the eva figureAnd then, you'll get to the virtual agent simulator
After you click on the "Create Flow" button you'll be invited to create dialogs. You can choose between Welcome, Not Expected, User Journey and Jump flows (learn more about these journeys clicking ).Tip: If this is your first time using eva, you may find it easier to start with Welcome. It's good to point out this is not a mandatory flow and will depend on the project strategy😉
A tab on the right corner where you can write your message will appear.If you use the "Option" field, you can add a menu on your virtual agent. Depending on the channel of your choice, it may come in the form of text (such as WhatsApp) or buttons (such as web and Facebook).On the "Value" field, you can register an Intent example, a Synonym Entity value or an expression predicted by a pattern entity. And then, press enter to register your buttons. After writing your text and your possible buttons, just click "Save".Tip: You can use emojis in eva😍To do that, copy and paste emojis from
After click on the "Save" button, you will be redirect again to the Workspace. By hovering the mouse on top of the newly created cell, you will see 3 (three) icons: + (to create), pen (to edit) and a trash can (to delete).By clickin on the + icon you'll see a pop up with the question "Which is the next cell?" It could be , or using more advanced ones, as , , , and .Tip: If this is your first time in eva, it would be easier if you predict an Answer cell to dialog with the newly registered Intent😉
Write your answer and click "Save". As explained above, you can add buttons in the answer cells (if you don't remember how to do this, see ).Tip: It's a good practice to use the exact same name for Intents and Answers
You can continue your flow, adding cells such as , , or using more advanced ones, as , , , and .Important: Building flows with more than 100 (one hundred) cells can slow down the system. Avoid it.Basic cells: Intents, Entities and AnswersAdvanced cells: Jump, Service, Input, Rule and Code
