User Guide
eva 3.4.1
eva 3.4.1
  • Home and Support
  • What's new
  • Changelog
  • Using eva
    • Overview
      • Virtual Agents
      • Main Concepts of eva
      • Glossary
    • Developing virtual agents
      • Quick Start with eva
      • Dialog Flows
      • Dialog Cells
        • Intent Cells
        • Entity Cells
        • Answer Cells
        • Service Cells
        • Input Cells
        • Jump Cells
        • End Cells
        • Code Cells
        • Rule Cells
      • Training task
      • Export and import agents
      • Create virtual agents from templates
      • Create and manage users
    • Channels
      • Integrating Existing Channels
    • Testing Virtual Agents
      • Test a virtual agent
      • Automated Test
    • Natural Language
      • eva NLP
      • Training with eva NLP
      • Training with eva Automated Learning
      • Using other NLP engines
    • Analytics
      • External analytics platforms
    • Experience
      • Context Management
    • Advanced Options
      • Parameters
      • Intent Navigator
      • PII Data masking
    • How Tos
      • Creating variable answers with Code and Rule cells
      • Videos
  • for technicians
    • eva server Installation guide
    • API Guidelines
      • Conversation API
      • Cloner API
      • Webhooks
    • Supported/verified third-party software
    • Appendices
    • Data Extraction
Powered by GitBook
On this page
  1. Using eva
  2. Advanced Options

Intent Navigator

Through the intent navigator functionality, intent/entities can be detected previously outside eva and then avoid being detected from running NLP on eva.

This allows integrating eva with channels that already use their own NLP and thus avoiding double calls (i.e. Amazon Connect, Alexa or any IVR/CTI integrated with other NLP services

Sample request with Intent Navigator:

{
	"text": "How much do I have in my account?",
	"context":{
		"user": 25237,
		"foo": "bar"
	}
	"intent":"”BALANCE",
 	"confidence":0.88,
 	"entities":{
        	"entityName":"entityValue"
 	}
}
PreviousParametersNextPII Data masking

Last updated 3 years ago