User Guide
eva 3.4.1
Current Versioneva 3.4.1eva 3.3.1
eva 3.4.1
Current Versioneva 3.4.1eva 3.3.1
  • Home and Support
  • What's new
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  • Using eva
    • Overview
      • Virtual Agents
      • Main Concepts of eva
      • Glossary
    • Developing virtual agents
      • Quick Start with eva
      • Dialog Flows
      • Dialog Cells
        • Intent Cells
        • Entity Cells
        • Answer Cells
        • Service Cells
        • Input Cells
        • Jump Cells
        • End Cells
        • Code Cells
        • Rule Cells
      • Training task
      • Export and import agents
      • Create virtual agents from templates
      • Create and manage users
    • Channels
      • Integrating Existing Channels
    • Testing Virtual Agents
      • Test a virtual agent
      • Automated Test
    • Natural Language
      • eva NLP
      • Training with eva NLP
      • Training with eva Automated Learning
      • Using other NLP engines
    • Analytics
      • External analytics platforms
    • Experience
      • Context Management
    • Advanced Options
      • Parameters
      • Intent Navigator
      • PII Data masking
    • How Tos
      • Creating variable answers with Code and Rule cells
      • Videos
  • for technicians
    • eva server Installation guide
    • API Guidelines
      • Conversation API
      • Cloner API
      • Webhooks
    • Supported/verified third-party software
    • Appendices
    • Data Extraction
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On this page
  • Choose the main channel
  • Add more Channels
  1. Using eva

Channels

A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.

PreviousCreate and manage usersNextIntegrating Existing Channels

Last updated 2 years ago

Channel Selection Field

eva has integration with several types of channels, in the categories: smart speakers, social robots, smart assistants, messaging platforms, synthetic reality, mobile, tablet, desktop, cognitive contact center.

The solution also allows the same virtual agent to integrate with multiple channels.

And in order to improve the virtual agent's personality, it is possible to configure the virtual agent's responses for each of the channels created.

Thus, the answer can have a template (image, video, carousel, etc) that only that channel makes available, or a language directed to that channel.

But remember: to integrate multiple channels to a same virtual agent, it's important that the channels share the same knowledge base and objective. In addition, the way the users interact on each channel should also be similar.

Choose the main channel

Add more Channels

To integrate more channels, take these steps:

1. To access the area of channels, you must select the sidebar menu on your left and click on Channels (as seen below).

2. If you select the “Channel” option, the channels that you have already associated with the virtual agent at the time of its creation will be displayed in the "My Channels" option (as seen below).

3. To create a new channel, just select “Create Channel”. You will be taken to a page with multiple Channel categories, such as smart assistants, and messaging platforms (as seen below).

4. After that, click the category of the channel you want and a dropdown will appear (as seen below).

5. Finally, after you select a communication application, you can name your Channel. If you wish, you can add a description. After you are done, click save (as seen below).

Important:

See more

Sidebar Menu
My Channels Screen
Channels Options
Supported Channels
Adding Channels

If you are a developer, for more information

Besides custom-developed front-ends, such as web chats, mobile chats and IVR, eva can integrate with other messaging platforms and smart assistants, such as Facebook Messenger. .

HERE
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Learn how to integrate existing channels