Create and manage users

In this chapter, you will learn how to create a new user and manage permissions as admin.

This is where you can control who will access your virtual agents.

Important: Only admins can access this screen and create, edit or delete users

Creating users

To manage users, click on “settings”, in the menu beside the user avatar, as shown in the following screen:

Select the setting option

Selecting settings will display the following screen, allowing the admin to create, delete and edit user informations and permissions. If you are an admin, this is where you can create new users and set parameters.

User Administration

To create a user, select the option "create user". You will be taken to the next screen, where you will have to insert information such as name, e-mail, company, and profile.

You will have to create a password for the new user. This password can be changed later.

Remember that passwords must have letters, numbers and special characters.

You can insert an image (jpg or png, up to 1 MB) as an avatar. Then, select the access level. Every user has to be assigned to a profile.

If you are a developer and need more information about tables, click here.

Types of Profiles

Select profiles option

There are two types of profiles:

Profile	Permissions
Admin	Access to all eva resources Can grant other people access to eva, manage roles and permissions
Editor	Access to all eva resources, except for the following: Create, edit and delete users and virtual agents.

There are no limits on how many virtual agents any given user can access. As an admin, you have access to all virtual agents.

Parameters

Parameter creation

If you have to change eva’s behavior, you can create new system parameters. A Parameter is a value that is added to configure software behavior. Here, a developer can insert any value to change how eva behaves.

To create a Parameter, first click on the “create parameter” button. Then, a card will appear. Insert the parameter key, value, and a description, if that's the case. Click “save”. You can enable and disable any parameter anytime.

In the Parameter tab, you can also set the minimum confidence score for the NLP and Automated Learning.

Minimum confidence score

In a NLP, this is a minimum level of certainty that an intent corresponds to what a user is saying. In the Automated Learning, it is the minimum level of certainty that the answer being delivered corresponds to what the user is asking. If the confidence score is below the value set, a not expected answer will be delivered. You can set the value by moving the bar.

If you want to manage the Parameter, click on “settings”, in the menu beside the user avatar, as shown in the following screen.

Selecting settings will display a screen, allowing the admin to create, delete and edit user information and permissions. If you are an admin, there is where you can create new Parameters (by the way, it’s the same screen where you can create new users).