User Guide
API DOCSVOICE GATEWAYHELPSECURITY
Current Version
Current Version
  • Welcome
  • What's New
  • 🚀GETTING STARTED
    • Login
    • Concepts and Glossary
    • Language Models
      • Syntphony NLP
      • Other NLP and LLM Connectors
      • FAQs
    • Build a Virtual Agent
      • Overview
      • From Scratch
      • By Importing
      • Pre-Built Templates
      • Training task
    • Testing
      • Automated Test
      • Advanced Request
      • Simulate Dialog
      • View Logs
    • Create and manage profiles
  • 💬BUILD DIALOGS
    • Flows
    • Dialog Cells
      • Intent
      • Entity
      • Answer
      • Input
      • Jump
      • End
      • Service
      • Rest Connector
      • Code
      • Rule
        • Variable answers using Code and Rule cells
        • Enable and disable flows using Rule Cells
    • Data Masking of Personal Identificable Information
    • Dynamic Content and Contexts
    • Voice Agent
    • Multilingual Agent (beta)
  • ✨GENERATIVE AI
    • AI features
    • Assist Answer (beta)
    • Examples Generator
    • Knowledge AI
    • Prompt cell
      • Prompt crafting
      • Practical examples
    • Rephrase Answer
    • Zero-Shot LLM
  • 🌐CHANNELS
    • Channels
      • WhatsApp (by Infobip)
      • Facebook Messenger
      • Microsoft Teams
      • Integrating Existing Channels
    • Webchat Plugin
  • ⚙️CONFIGURATIONS
    • Parameters
    • Advanced Resources
    • Other Options
      • Intent Navigator
  • 📊ANALYTICS & INSIGHTS
    • Dashboards
      • Overview
      • Funnel charts
      • User messages
      • Conversations
      • Reports
    • External Analytics Platforms
  • API DOCS
    • Overview
    • API Guidelines
      • Conversation API
      • Cloner API
      • EVG Connector
      • Management API
        • Admin API
          • Bot Admin
          • Environment
          • Organization
          • User
          • Notification
        • Instance API
          • Knowledge AI
          • Knowledge AI NLP
          • Answer
          • Automated Tests
          • Bot
          • Broker
          • Channel
          • Dashboard
          • Dialog Manager
          • Entity
          • Generative Service
          • Intent
          • Parameters
          • Tag
          • Technical Log
          • Training
          • Transactional Service
          • Rest Connector
          • Wait Input
          • Websnippet
      • Webhooks
    • Infrastructure Guidelines
      • Syntphony CAI server Installation guide
      • Maintenance Methods
      • Supported/verified third-party software
    • Data Structure
      • Admin Data Structure
      • Environment Data Structure
    • Voice Gateway
      • Genesys Cloud CX
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  • User Guide documentation
  • Build > Deploy > Analyze
  • Popular Features
  • Help

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Welcome

NextWhat's New

Last updated 6 months ago

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User Guide documentation

This documentation is designed to help you navigate through our platform with ease and make the most out of all the features available.

Whether you are a new user looking to get started, or an experienced developer, or a conversational designer seeking to deepen your knowledge, you'll find valuable information tailored just for you.

So, let's dive in and explore all that Syntphony Conversational AI (Syntphony CAI) has to offer!


Build > Deploy > Analyze

Creating your first virtual agent is easy with Syntphony CAI Follow our step-by-step guide to bring your virtual assistant to life and where your end-users are. Integrate with popular messaging platforms, websites, and voice interfaces; and analyze its interactions to ensure the best performance.


Popular Features

Harnessing the latest in generative AI, we make building your knowledge base faster and more intuitive, providing a seamless experience through a more dynamic and context-sensitive interactions with your virtual agents.

The Dialog Manager is the heart of Syntphony CAI, where you build the dialogues and access the repositories for cells, flows and documents, where you can train the virtual agent, and simulate the conversation to check how it's shaping up.


Help

How to reach out for more help and deepen your knowledge about Syntphony CAI:

Our platform supports 30+ channels, including social media, business messaging, mobile apps, voice assistants and digital humans. Besides custom developed front-ends, speed the deployment and customization of your through our platform.

GENERATIVE AI
CHANNELS
Webchat Plugin
BUILD DIALOGS
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GETTING STARTED

Step-by-step guide to creating your first agent

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ANALYTICS

Gain insights into your agents' performance to continually improve user interactions.

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API DOCS

Integrate with your custom services and channels

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VOICE GATEWAY

How to easily build a virtual agent for voice channels

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SUPPORT

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ACADEMY