Jump

The jump function allows you to go from the last created cell to another cell, in that same flow or in a different one. After the Jump cell you can bring back the conversation to the original flow.

After clicking the Jump icon, choose if you want to jump to a cell in the flow you are editing or if you want to jump to a cell in another flow.

For a better performance, we recommend to not exceed 100 cells in a single flow. If you need to add more cells, you can either create new flows such as User Journey or Jump.

If you want to jump to a cell in the flow you are editing, just select the cell you want to jump to. After you pick the cell you want to jump to, you will have to confirm it. When you jump, the flow continues on the cells that come after the destination.

Important: You can only jump to existent cells or flows. So if you want to add a jump cell to your flow, you must have them created before.

Jump to Other Flows

You can also jump to other flows, as long as they are jump and user journey flows. To do so, select “other” in the jump selection.

After that, a modal will open, so you can select the destination: a cell in the same flow or other flow. If you chose other flow, the whole flow is executed from the beginning to end.

• If you jump to a user journey flow, its first cell (an Intent) is ignored. If you need to use it, put it on the origin flow before the jump.

• To check the flow where the jump arrives, click on the “view flow” button over the jump cell (the eye icon). Then, you will be taken to the destination flow.

Important Considerations

• If your destination is a jump flow, you can choose to not return to the origin flow by selecting the “end” cell after the last cell.

• After the flow ends, it returns by default to the previous flow at the jump point and continues from there.

End cell