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The Syntphony CAI platform empowers you to deploy enterprise-level virtual agents through a user-friendly interface. You can build, train, test, and assess their performance across diverse scenarios, from complex agents to simpler use cases using text documents.

First Access

Anytime a new user is registered, an email is sent to the registered email address with the credentials to access the platform. In this email you will find:

  • Direct link of your Enterprise account

  • Organization name

  • User (the email address)

  • Temporary password

To reset your password, click on the link provided in the email. This link is valid for a one-time use or for 24 hours before it expires. You can request a new link from this same page in any instance.

Log into the Platform

After registration, go to the login page and enter your credentials, starting with your organization name, email, and password.

Request access to try Syntphony CAI

If you don't have access to Syntphony CAI and would like to test the platform, you can sign-up for a free trial here.

Once your access has been verified, you will see the environments page to which you have access and where all the virtual agents are hosted.

Enrionments page

After you choose an environment, you'll be directed to the page where you can create a new virtual agent or access other virtual agents in that same environment.

Login with OpenID

If your organization uses Microsoft Entra ID (Active Directory) for authentication, you must log in with an open ID user account.

You must have a user created in Syntphony CAI. If you don't, please reach out to your Admin.

Choose an account or create a new one
Inform your Microsoft account (email, phone or Skype)
Accept the terms

Setting up a Microsoft Entra ID

To to set up your Azure Account with Microsoft Entra ID (Active Directory new name)​ in Syntphony Conversational AI, you'll need to provide the following information:

  • "clientId"

  • "authorizationUrl"

  • "tokenUrl"

  • "clientSecret"

  • Email of one of the Admin users

Follow the steps below to find the information you'll need to provide:

  1. Access the Azure Portal.

  1. Once you're in Azure Entra ID, choose the option App registrations​.

  1. Then, click in New registrations.​

  1. Enter the application name.

  1. Choose Web to Redirect URI and insert the redirect URI from keycloak​ with the format: {keycloakHost}/auth/realms/{realm}/broker/oidcAD/endpoint​

  1. Now you can get the necessary data from the application:​

Application (Client) ID
Copy the two first endpoints
Inside Certificates & secrets, click New cliente secret​.

Remember to enter a description and then choose when the secret expires​.

Set expiration date
Copy the secret value ​

Edit Profile

To check your profile details, go to your main Organization page and click the Profile button on the side menu. There you can see all the virtual agents you have access to. If you're an Admin, learn how to manage your team and create new users here.

Only Admins can manage users (create, edit, delete, or grant permissions). Admins can also set different user access levels and define their roles for each environment and the virtual agents therein: in other words, the same user can be editor in environments A and B and a viewer in another environment C, for example. See all profiles roles in eva

Supported Browsers

For a better experience, we recommend using the latest versions of Google Chrome or Microsoft Edge.

Internet Explorer and access via mobile devices are not supported.

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