Supervisor

Intelligent Orchestrator

The Supervisor agent emerges as an orchestration mechanism that enables management of multiple agents and/or flows within a single Project, depending on the elected governance type. This agent intelligently analyzes incoming interactions, dynamically selecting the most appropriate agent for each scenario.

For example, a technical support interaction might involve multiple agents: a diagnostic agent identifying the issue, a troubleshooting agent providing solutions, and a billing agent handling any related account queries—all coordinated seamlessly by the Supervisor agent, ensuring consistent user experience.

This approach automates complex workflows by:

• Routing requests to specialized agents

• Preserving conversation context

• Implementing reasoning, with intelligent decision-making

• Making guardrails, and content and behavior restrictions central

• Resolves ambiguities

• Controlled digression for smooth transitions between agents with relevant context transfer.

The Supervisor agent is generated automatically by the system after you complete the Project creation.

How to Configure the Supervisor

The Supervisor agent is created automatically alongside the Project. You can access the Agents page to edit at any time or complement it with any additional configuration.

Agents section page

Role

The role of a Supervisor Agent is to act as an orchestrator of a team of AI Agents. Its main function is to analyze user queries, determine which specialized agent is best suited to execute the task, and delegate it accordingly. It comes filled by default.

Goal

In this version, the Supervisor agent Goal comes filled by default as “Responsible for processing user inputs, analyzing requests, and delegating them to the appropriate agent.”, and cannot be edited.

Instructions

Instructions serve as the detailed blueprint for your Supervisor's orchestration behavior and general guidelines. This field should focus on high-level coordination rules and general behavioral guidelines that apply across all interactions, rather than specific task execution details. It can be a long form text or bullet lists.

This field is crucial for dictating the behavior of the Supervisor as an orchestrator. If not well described, orchestration may be inefficient and fail.

In this field, you can include:

• General behavioral guidelines and protocols

• How to handle out-of-scope requests

• Communication tone and style

• Escalation procedures

• What the Supervisor should or should not do during orchestration

Avoid including: Specific task procedures, detailed workflows for individual functions, or step-by-step instructions for specialized tasks.

The Supervisor delegates tasks to specialized agents - it shouldn't contain detailed instructions about how to perform specific tasks (like opening tickets, processing payments, etc.), as these belong in the specialized agents' Goals field.

Guardrails

Present in both Supervisor and Agent configurations, Guardrails provide safety mechanisms to prevent inappropriate outputs or harmful behavior.

Guardrails establish essential safety boundaries that govern what your agents can and cannot do. These protective parameters ensure that all interactions remain appropriate, secure, and aligned with organizational values. Guardrails prevent potentially harmful outputs while maintaining the agent's effectiveness within its designated role. They can control content filtering levels, limit access to sensitive information, and define appropriate response protocols for various scenarios.

You can choose to have Agents inherit these preferences from the Supervisor or override them with agent-specific Guardrails.

Constraints

Unlike Guardrails that focus on safety and what’s appropriate in a broader sense, Constraints shape the agent's functional boundaries—what topics it should avoid, which actions it cannot perform, and what limitations it must acknowledge. Use this field to define specific limitations on your agent's behavior, operational scope. These restrictions ensure that your agent operates within a clearly defined domain, maintaining focus on its expertise while avoiding overreach into areas beyond its capabilities.

Just like Guardrails, Constraints appear in both Supervisor and Agent settings and can be inherited or overridden as needed.

Advanced Settings

Use these hyperparameters to help you to customize the language model behavior. You can set the request timeout, level of creativity combining two or more parameters, and control vocabulary variation and repetitions.

Default Persona

This is where you define the default Persona. Having one for all AI Agents allows you to maintain a consistent style, tone, and language throughout the conversation. If you have more than one in your Project, you can change it here at any time. Just keep in mind that changes to a Persona in use will affect the outputs generated by all the agents using it.