AI features

Our innovative platform is revolutionizing the way you build your knowledge base. By harnessing the power of generative AI technology, we're streamlining the knowledge-building process and delivering a satisfying user experience with dynamic, context-aware virtual agent interactions.

eva currently offers additional features using generative AI capabilities for two different moments:

Knowledge base building

We’re always thinking of ways to simplify and automate some tasks in the process of building your knowledge base. Generative AI is a handy tool to help with that mission.

• Assist Answer: Create or improve content effortlessly with one single click, assisting you in writing your agent answers.

• Examples Generator: Enrich your knowledge base and save time by creating context-relevant utterance examples automatically.

Automate tasks in runtime during conversations

• Knowledge AI: Answer any question using semantic search from your knowledge base powered by the LLM technology.

• Prompt cell: Unlock all the Generative AI potential with this new cell for generative content. You can enter a prompt to process inquiries, create answer variations, and format your inputs into specific formats.

• Rephrase Answer: Infuse empathy and dynamism to your conversation. AI-driven rephrasing guarantees context-sensitive answers.

• Zero-Shot: This learning model uses LLM for intent classification in real time using semantic similarity. It unlocks the ability to understand and respond to user queries with remarkable flexibility and minimal need for constant retraining.