WhatsApp (by Infobip)
With Syntphony Conversational we can integrate the WhatsApp channel via the Meta Infobip BSP using our connector.
Last updated
With Syntphony Conversational we can integrate the WhatsApp channel via the Meta Infobip BSP using our connector.
Last updated
To configure an Infobip integration, the first step is to add a parameter configuration. Access the virtual agent's parameter page:
Add the following parameter:
whatsapp.infobip.info – this parameter configures the Infobip end of the integration. It is also a JSON value.
Name
Type
Required
Description
omniUrl
String
Yes
This URL is provided by infobip.
Log in to the portal.infobip.com and access this site:
Copy the URL after the GET, remove the /scenarios at the end.
user
String
Yes
Your Infobip portal user
password
String
Yes
Password for the user above
whatsappNumber
String
Yes
The Whatsapp number given by Infobip
channel
String
Yes
Fixed value: “WHATSAPP”
keyword
String
Yes
The keyword used by Syntphony CAI to represent a channel
Example:
The last step for this configuration is to go to the Infobip portal, in the number configuration, paste your Infobip Connector URL in the URL field as shown in the image below:
The following URI pattern is used to build your URL:
orgUUID
Your organization's UUID, found on your Virtual Agent's URL.
envUUID
UUID of the environment your bot is in, found on your Virtual Agent's URL.
botUUID
UUID of the bot your channel is in, found on your Virtual Agent's URL.
channelUUID
UUID of the channel to be used by infobip, found in your channel list within your Virtual Agent's left menu.