WhatsApp (by Infobip)

With Syntphony Conversational we can integrate the WhatsApp channel via the Meta Infobip BSP using our connector.

To configure an Infobip integration, the first step is to add a parameter configuration. Access the virtual agent's parameter page:

Add the following parameter:

whatsapp.infobip.info – this parameter configures the Infobip end of the integration. It is also a JSON value.

Name	Type	Required	Description
Name	Type	Required	Description
omniUrl	String	Yes	This URL is provided by infobip. Log in to the portal.infobip.com and access this site: https://dev.infobip.com/#programmable-communications/omni-failover/list-all-omni-failover-scenarios Copy the URL after the GET, remove the /scenarios at the end.
user	String	Yes	Your Infobip portal user
password	String	Yes	Password for the user above
whatsappNumber	String	Yes	The Whatsapp number given by Infobip
channel	String	Yes	Fixed value: “WHATSAPP”
keyword	String	Yes	The keyword used by Syntphony CAI to represent a channel

Example:

{
   "omniUrl": "https://h38h8.api.infobip.com/omni/1",
   "user": "MyUser",
   "password": "Password1234",
   "whatsappNumber": "447494163530",
   "channel": "WHATSAPP",
   "keyword": "myKeyword"
}

The last step for this configuration is to go to the Infobip portal, in the number configuration, paste your Infobip Connector URL in the URL field as shown in the image below:

The following URI pattern is used to build your URL:

https://[YOUR_SERVICE].eva.bot/eva-infobip/org/{orgUUID}/env/{envUUID}/bot/{botUUID}/channel/{channelUUID}/v1/conversations

URL field	Value
orgUUID	Your organization's UUID, found on your Virtual Agent's URL.
envUUID	UUID of the environment your bot is in, found on your Virtual Agent's URL.
botUUID	UUID of the bot your channel is in, found on your Virtual Agent's URL.
channelUUID	UUID of the channel to be used by infobip, found in your channel list within your Virtual Agent's left menu.