API DOCSVOICE GATEWAYSECURITY

Broker

Further described at the Conversation API section, those are the methods used on conversation.

The broker API is responsible for managing the conversations performed by your users. While it is listed here, we encourage you to visit it's specific page for a complete orientation of how to use it.

Conversation Methods

Start a new conversation.

post
Path parameters
orgUUIDstringRequired
envUUIDstringRequired
botUUIDstringRequired
channelUUIDstringRequired
Query parameters
testbooleanOptional

It is the flag if the conversation is one test

Default: false
Header parameters
API-KEYstringRequired
OSstringRequired
OS-VERSIONstringOptional
BROWSERstringOptional
BROWSER-VERSIONstringOptional
USER-REFstringRequired
BUSINESS-KEYstringOptional
LOCALEstringRequired
OriginstringOptional

The origin of the request

Default: ""
x-request-idstringOptional
x-b3-traceidstringOptional
x-b3-spanidstringOptional
x-b3-parentspanidstringOptional
x-b3-sampledstringOptional
x-b3-flagsstringOptional
x-ot-span-contextstringOptional
Body
textstringOptional
codestringOptional
intentstringOptional
confidencenumber · doubleOptional
inputTextbooleanOptional
toApplyMultilanguagebooleanOptional
userInputstringOptional
Responses
200
Ok
application/json
post
POST /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/channel/{channelUUID}/v1/conversations HTTP/1.1
Host: 
API-KEY: text
OS: text
USER-REF: text
LOCALE: text
Content-Type: application/json
Accept: */*
Content-Length: 267

{
  "text": "text",
  "code": "text",
  "intent": "text",
  "confidence": 1,
  "context": {
    "ANY_ADDITIONAL_PROPERTY": {}
  },
  "entities": {
    "ANY_ADDITIONAL_PROPERTY": {}
  },
  "advancedOptions": {
    "multilanguage": {
      "translateInput": true
    }
  },
  "inputText": true,
  "toApplyMultilanguage": true,
  "userInput": "text"
}
{
  "text": "text",
  "sessionCode": "text",
  "userInteractionUUID": "text",
  "userInput": {
    "type": "text",
    "callToAction": "text",
    "pattern": "text"
  },
  "nlpResponse": {
    "type": "QUESTION",
    "name": "text",
    "score": 1,
    "entities": [
      {
        "name": "text",
        "value": "text",
        "originalValue": "text",
        "position": {
          "start": 1,
          "end": 1
        }
      }
    ]
  },
  "answers": [
    {
      "content": {},
      "technicalText": {},
      "buttons": [
        {
          "name": "text",
          "value": "text",
          "type": "text",
          "action": "text"
        }
      ],
      "quickReply": [
        {
          "name": "text",
          "value": "text"
        }
      ],
      "description": "text",
      "type": "text",
      "interactionId": "text",
      "evaluable": true,
      "masked": true
    }
  ],
  "context": {
    "ANY_ADDITIONAL_PROPERTY": {}
  },
  "contextReadOnly": {
    "ANY_ADDITIONAL_PROPERTY": {}
  }
}

Continues a conversation with the specified session code.

post
Path parameters
sessionCodestringRequired
orgUUIDstringRequired
envUUIDstringRequired
botUUIDstringRequired
channelUUIDstringRequired
Query parameters
testbooleanOptional

It is the flag if the conversation is one test

Default: false
Header parameters
API-KEYstringRequired
OSstringRequired
OS-VERSIONstringOptional
BROWSERstringOptional
BROWSER-VERSIONstringOptional
USER-REFstringRequired
BUSINESS-KEYstringOptional
LOCALEstringRequired
OriginstringOptional

The origin of the request

Default: ""
x-request-idstringOptional
x-b3-traceidstringOptional
x-b3-spanidstringOptional
x-b3-parentspanidstringOptional
x-b3-sampledstringOptional
x-b3-flagsstringOptional
x-ot-span-contextstringOptional
Body
textstringOptional
codestringOptional
intentstringOptional
confidencenumber · doubleOptional
inputTextbooleanOptional
toApplyMultilanguagebooleanOptional
userInputstringOptional
Responses
200
Ok
application/json
post
POST /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/channel/{channelUUID}/v1/conversations/{sessionCode} HTTP/1.1
Host: 
API-KEY: text
OS: text
USER-REF: text
LOCALE: text
Content-Type: application/json
Accept: */*
Content-Length: 267

{
  "text": "text",
  "code": "text",
  "intent": "text",
  "confidence": 1,
  "context": {
    "ANY_ADDITIONAL_PROPERTY": {}
  },
  "entities": {
    "ANY_ADDITIONAL_PROPERTY": {}
  },
  "advancedOptions": {
    "multilanguage": {
      "translateInput": true
    }
  },
  "inputText": true,
  "toApplyMultilanguage": true,
  "userInput": "text"
}
{
  "text": "text",
  "sessionCode": "text",
  "userInteractionUUID": "text",
  "userInput": {
    "type": "text",
    "callToAction": "text",
    "pattern": "text"
  },
  "nlpResponse": {
    "type": "QUESTION",
    "name": "text",
    "score": 1,
    "entities": [
      {
        "name": "text",
        "value": "text",
        "originalValue": "text",
        "position": {
          "start": 1,
          "end": 1
        }
      }
    ]
  },
  "answers": [
    {
      "content": {},
      "technicalText": {},
      "buttons": [
        {
          "name": "text",
          "value": "text",
          "type": "text",
          "action": "text"
        }
      ],
      "quickReply": [
        {
          "name": "text",
          "value": "text"
        }
      ],
      "description": "text",
      "type": "text",
      "interactionId": "text",
      "evaluable": true,
      "masked": true
    }
  ],
  "context": {
    "ANY_ADDITIONAL_PROPERTY": {}
  },
  "contextReadOnly": {
    "ANY_ADDITIONAL_PROPERTY": {}
  }
}

Saves a satisfaction survey in an existing conversation.

post
Path parameters
sessionCodestringRequired
orgUUIDstringRequired
envUUIDstringRequired
botUUIDstringRequired
Header parameters
API-KEYstringRequired
LOCALEstringRequired
x-request-idstringOptional
x-b3-traceidstringOptional
x-b3-spanidstringOptional
x-b3-parentspanidstringOptional
x-b3-sampledstringOptional
x-b3-flagsstringOptional
x-ot-span-contextstringOptional
Body
evaluationinteger · int32Optional
answeredbooleanOptional
userCommentsstringOptional
expireSessionbooleanOptional
Responses
200
Ok
application/json
post
POST /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/conversations/{sessionCode}/satisfactions HTTP/1.1
Host: 
API-KEY: text
LOCALE: text
Content-Type: application/json
Accept: */*
Content-Length: 75

{
  "evaluation": 1,
  "answered": true,
  "userComments": "text",
  "expireSession": true
}
{
  "text": "text",
  "sessionCode": "text",
  "userInteractionUUID": "text",
  "userInput": {
    "type": "text",
    "callToAction": "text",
    "pattern": "text"
  },
  "nlpResponse": {
    "type": "QUESTION",
    "name": "text",
    "score": 1,
    "entities": [
      {
        "name": "text",
        "value": "text",
        "originalValue": "text",
        "position": {
          "start": 1,
          "end": 1
        }
      }
    ]
  },
  "answers": [
    {
      "content": {},
      "technicalText": {},
      "buttons": [
        {
          "name": "text",
          "value": "text",
          "type": "text",
          "action": "text"
        }
      ],
      "quickReply": [
        {
          "name": "text",
          "value": "text"
        }
      ],
      "description": "text",
      "type": "text",
      "interactionId": "text",
      "evaluable": true,
      "masked": true
    }
  ],
  "context": {
    "ANY_ADDITIONAL_PROPERTY": {}
  },
  "contextReadOnly": {
    "ANY_ADDITIONAL_PROPERTY": {}
  }
}

API Key

get
Path parameters
orgUUIDstringRequired
envUUIDstringRequired
Responses
200
OK
*/*
get
GET /org/{orgUUID}/env/{envUUID}/api-key HTTP/1.1
Host: 
Accept: */*

{
  "apiKey": "text"
}

Likable

post
Path parameters
orgUUIDstringRequired
envUUIDstringRequired
Query parameters
requesterIdstringRequired
Header parameters
API-KEYstringRequired
Body

Contain customer satisfaction data

evaluationbooleanOptional
interactionIdstringOptional
Responses
200
OK
*/*
Responsestring
post
POST /org/{orgUUID}/env/{envUUID}/likable?requesterId=text HTTP/1.1
Host: 
API-KEY: text
Content-Type: application/json
Accept: */*
Content-Length: 42

{
  "evaluation": true,
  "interactionId": "text"
}
text

History

get
Path parameters
businessKeystringRequired
orgUUIDstringRequired
envUUIDstringRequired
Responses
200
OK
*/*
get
GET /org/{orgUUID}/env/{envUUID}/history/{businessKey} HTTP/1.1
Host: 
Accept: */*

[
  {
    "session": {
      "sessionCode": "text",
      "createDate": "2025-07-18T22:21:08.047Z",
      "expireDate": "2025-07-18T22:21:08.047Z",
      "businessKey": "text",
      "sessionType": "CREATED",
      "botId": "text",
      "channelId": "text",
      "operatingSystem": "text",
      "operatingSystemVersion": "text",
      "browser": "text",
      "browserVersion": "text",
      "userRef": "text",
      "locale": "text",
      "test": true
    },
    "userInteractions": [
      {
        "id": 1,
        "createDate": "2025-07-18T22:21:08.047Z",
        "sessionCode": "text",
        "userSent": true,
        "answerUuid": "text",
        "text": "text",
        "intent": "text",
        "confidence": 1,
        "entities": "text",
        "userSentId": "text",
        "evaluation": true,
        "uuid": "text"
      }
    ]
  }
]
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