User Guide
API DOCSVOICE GATEWAYHELPSECURITY
Current Version
Current Version
  • Welcome
  • What's New
  • 🚀GETTING STARTED
    • Login
    • Concepts and Glossary
    • Language Models
      • Syntphony NLP
      • Other NLP and LLM Connectors
      • FAQs
    • Build a Virtual Agent
      • Overview
      • From Scratch
      • By Importing
      • Pre-Built Templates
      • Training task
    • Testing
      • Automated Test
      • Advanced Request
      • Simulate Dialog
      • View Logs
    • Create and manage profiles
  • 💬BUILD DIALOGS
    • Flows
    • Dialog Cells
      • Intent
      • Entity
      • Answer
      • Input
      • Jump
      • End
      • Service
      • Rest Connector
      • Code
      • Rule
        • Variable answers using Code and Rule cells
        • Enable and disable flows using Rule Cells
    • Data Masking of Personal Identificable Information
    • Dynamic Content and Contexts
    • Voice Agent
    • Multilingual Agent (beta)
  • ✨GENERATIVE AI
    • AI features
    • Assist Answer (beta)
    • Examples Generator
    • Knowledge AI
    • Prompt cell
      • Prompt crafting
      • Practical examples
    • Rephrase Answer
    • Zero-Shot LLM
  • 🌐CHANNELS
    • Channels
      • WhatsApp (by Infobip)
      • Facebook Messenger
      • Microsoft Teams
      • Integrating Existing Channels
    • Webchat Plugin
  • ⚙️CONFIGURATIONS
    • Parameters
    • Advanced Resources
    • Other Options
      • Intent Navigator
  • 📊ANALYTICS & INSIGHTS
    • Dashboards
      • Overview
      • Funnel charts
      • User messages
      • Conversations
      • Reports
    • External Analytics Platforms
  • API DOCS
    • Overview
    • API Guidelines
      • Conversation API
      • Cloner API
      • EVG Connector
      • Management API
        • Admin API
          • Bot Admin
          • Environment
          • Organization
          • User
          • Notification
        • Instance API
          • Knowledge AI
          • Knowledge AI NLP
          • Answer
          • Automated Tests
          • Bot
          • Broker
          • Channel
          • Dashboard
          • Dialog Manager
          • Entity
          • Generative Service
          • Intent
          • Parameters
          • Tag
          • Technical Log
          • Training
          • Transactional Service
          • Rest Connector
          • Wait Input
          • Websnippet
      • Webhooks
    • Infrastructure Guidelines
      • Syntphony CAI server Installation guide
      • Maintenance Methods
      • Supported/verified third-party software
    • Data Structure
      • Admin Data Structure
      • Environment Data Structure
    • Voice Gateway
      • Genesys Cloud CX
Powered by GitBook
On this page
  • Choose the main channel
  • Add more Channels

Was this helpful?

  1. CHANNELS

Channels

A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.

PreviousZero-Shot LLMNextWhatsApp (by Infobip)

Last updated 8 months ago

Was this helpful?

Syntphony CAI has integration with several types of channels, in the categories: smart speakers, social robots, smart assistants, messaging platforms, synthetic reality, mobile, tablet, desktop, cognitive contact center.

The solution also allows the same virtual agent to integrate with multiple channels.

And in order to improve the virtual agent's personality, it is possible to configure the virtual agent's responses for each of the channels created.

Thus, the answer can have a template (image, video, carousel, etc) that only that channel makes available, or a language directed to that channel.

But remember: to integrate multiple channels to a same virtual agent, it's important that the channels share the same knowledge base and objective. In addition, the way the users interact on each channel should also be similar.

Choose the main channel

Add more Channels

To integrate more channels, take these steps:

1. To access the area of channels, you must select the side menu on your left and click on Channels (as seen below).

2. If you select the “Channel” option, the channels that you have already associated with the virtual agent at the time of its creation will be displayed in the "My Channels" option (as seen below).

3. To create a new channel, just select “Create Channel”. You will be taken to a page with multiple Channel categories, such as smart assistants, messaging platforms, and so on (as seen below).

4. Then, choose a channel category to see all the supported channels in that category.

5. Finally, after you chose an application, name your Channel. You can add a description (it's optional).

Important:

Learn how to

If you are a developer, for more information

Besides custom-developed front-ends, such as web chats, mobile chats and IVR, Syntphony CAI can integrate with other messaging platforms and smart assistants, such as Facebook Messenger. .

🌐
go to this page
Learn how to integrate existing channels
create the main channel
Channel Selection Field
My Channels page
Channels Options