Transfer

In combined governances (Intent-based and Agentics), the Transfer cell offers more advanced routing capabilities when compared to the Jump cell, adding yet another mechanism for routing conversations between system components.

This cell allows you to move between user journeys (NLU) and AI Agents (LLM), and preserve variables during transfer.

Key Differences

• Transfer allows more complex routing logic

• Jump is a direct, predefined path, whereas Transfer is more contextual

• Transfer supports conditional logic

You can use this cell for cases such as more complex service workflows, multi-stage problem resolution, or intelligent routing systems, for example.