Overview

This guide has been designed to help you navigate and maximize the potential of your customer support platform. Whether you're an agent handling conversations, a supervisor managing teams, or an admin

The Live Agent Console is a comprehensive solution that enables human agents to manage real-time conversations with customers across multiple channels. This platform allows for seamless handovers between automated AI agents from Syntphony Conversational AI to human agents.

Our Live Agent Console operates seamlessly within your website's ecosystem or through WhatsApp, eliminating the need to install any special software.

Features

With features like real-time messaging, conversation management, agent performance tracking, and customizable workflows, the Live Agent Console enhances customer service efficiency while maintaining high-quality support experiences.

Real-time Chat

Real-time messaging facilitates immediate communication, significantly enhancing customer satisfaction.

Chat History

Access previous conversations, identify recurring issues, analyze resolution patterns, and leverage historical context.

Seamless Handover

Transfer conversations from the automated Syntphony CAI system to a human agent is supported.

Routing

Communication pathways through which customers can interact with your support team.

Dashboards

The dashboard provides valuable metrics, allowing agents and supervisors to monitor performance.