Dashboard

Comprehensive analytics interface for monitoring performance metrics.

Feature Overview

• Real-time Statistics: View current agent status and active conversation counts

• Performance Metrics: Track key indicators like response time and resolution rates

• Agent Performance: Individual and team performance visualization

• Time-based Analysis: Filter metrics by different time periods (hour, day, week, month)

• Data Export: Extract reports for further analysis

• Customer Satisfaction: Monitor user ratings and feedback

Key Metrics

In this first version, the key metrics available are:

• Total Chats

• Active Chats

• Abandoned chats

• Avg. Chat time

• Avg. Response Time

• Avg. Satisfaction Score

If you're a supervisor, you can check the overview or see the details for each Team, such as how many chats were handled, how many are active, the satisfaction score, and average response time.

Use the time filter dropdown to refine your data visualization for this week or this month and get more accurate insights.