Channel Management

In this chapter, you will learn how to add a channel to a bot. Your bot needs an environment to talk to people. A channel is that: the connection between a bot and a communication application.

eva allows you to place your bot in a multitude of channels, but each one has its own characteristics and limitations.

When you click the channel option, you’ll see that they are divided in categories: smart speakers and social robots, smart assistants, messaging platforms, and so on. The channel you select will have a direct impact on your bot’s behavior, the answer templates you can choose, how you will build intents.

Adding channels

Before doing this, you must have a bot already created.

To assign a channel, select the bot by clicking on it. This will take you to the next screen:

Access to channels

If you select the channel option, the channels that you have already associated with the bot at the time of its creation will be displayed in the "My Channels" option.

My channels list

To create a new channel, select Create Channel. You will be taken to a page with multiple channel categories (smart assistants, messaging platforms).

Important: channels cannot share a name.

When building your bot knowledge base, keep in mind the characteristics of your bot channels. The intents, entities and answers that were built for a messaging app won’t perform properly in a smart speaker. Even if the channels belong to the same category, such as messaging apps, some of them accept certain templates, features and others do not.

List of channels to add to a bot

To see the channels, click the category of channel you want and a dropdown will appear.

Supported channels

After you select a communication application, you can name your channel. If you wish, you can add a description. After you are done, click save.

Adding a channel

Successfully created channel

The created channel may be edited or deleted from the repository (My channels).

Changing a channel name might lead to a critical error as eva might not find it.

Editing a channel

Important: Deleting a channel is an irreversible action.

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Last updated 3 years ago

In this chapter, you will learn how to add a channel to a bot. Your bot needs an environment to talk to people. A channel is that: the connection between a bot and a communication application.

eva allows you to place your bot in a multitude of channels, but each one has its own characteristics and limitations.

Adding channels

Before doing this, you must have a bot already created.

To assign a channel, select the bot by clicking on it. This will take you to the next screen:

Access to channels

If you select the channel option, the channels that you have already associated with the bot at the time of its creation will be displayed in the "My Channels" option.

My channels list

To create a new channel, select Create Channel. You will be taken to a page with multiple channel categories (smart assistants, messaging platforms).

Important: channels cannot share a name.

List of channels to add to a bot

To see the channels, click the category of channel you want and a dropdown will appear.

Supported channels

After you select a communication application, you can name your channel. If you wish, you can add a description. After you are done, click save.

Adding a channel

Successfully created channel

The created channel may be edited or deleted from the repository (My channels).

Changing a channel name might lead to a critical error as eva might not find it.

Editing a channel

Important: Deleting a channel is an irreversible action.