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Previous versions
  • 3.3.1
    • User Manual
  • 3.3.0
    • User Manual
  • 3.2.4
    • User Manual
      • Glossary
      • Accessing eva
      • Introduction
      • Creating a virtual agent
      • User Management
      • Channel Management
      • Developing a virtual agent
      • Automated Tests
      • Dashboard
      • Appendices
    • Development Manual
      • Base Architecture
      • Conversation context
      • Creating channels – The Conversation API
      • Webhooks
      • Data extraction
      • Distributed Tracing
      • Appendices
    • Virtual agent Migration Guide
    • eva Installation in Azure Cloud
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  • Creating users
  • Access levels
  • As a user
  • Creating parameters
  1. 3.2.4
  2. User Manual

User Management

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Last updated 3 years ago

In this chapter, you will learn how create a new user as an Admin and change user settings. This includes access levels.

This is where you can control who will access your bots.

Important: only admins can access this screen and create, edit or delete users.

Creating users

To manage users and parameters, click on “settings”, in the menu beside the user avatar, as shown in the following screen.

Select the setting option

Selecting settings will display the following screen, allowing the admin to create, delete and edit user information and access levels. If you are an admin, here is where you can create new users and parameters.

User Administration

To create a user, select the option "create user". You will be taken to the next screen, where you will have to insert information such as name, email, company and role.

User creation

You will have to assign a password for the newly created user. This password can be changed later by the user. Remember that passwords must have letters, numbers and special characters. You can insert an image (jpg or png, up to 1 MB) as an avatar. Then, select the access level. Every user must have an access level.

Access levels

Access levels

There are three (3) access levels:

    • Admin: responsible for all the bot functionalities, can access and change anything. 

    • Editor: responsible for all the bot content and channels. Can access the Dialog Manager, the Dashboard, Channels and Automated Tests. 

    • Analyst: can access the Dashboard. 

After you inserted all required information and selected an access level, you can choose which bots can be accessed and edited by any user. There are no limits on how many bots any given user can access. As an admin, you have access to all bots.

As a user

If you don’t have an admin access level, you can change user information such as your avatar, name, company, email and password.

Creating parameters

You can create new system parameters too. A parameter is a value that is added to configure software behavior. Here, a developer can insert any value to change how eva behaves.

To create a parameter, you have to add a key, a value and then, describe it. Those parameters can be edited and deleted later.

Parameter creation

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