Discover the benefits of our conversational AI platform for creating and managing virtual assistants
As digital channels multiply, enterprises are looking for ways to improve customer service and make a lasting impression in a world of fleeting, virtual interactions.
eva marries virtual agent technology with the powerful cognitive capabilities of everisdeveloped AI to provide customers with the answers they need when and where they need them, while giving your brand a distinctive omnichannel voice.
How many times do your customers hang up in frustration after waiting on hold, only to be told they need to speak to a different agent? How many times do you ask them to repeat information they have already given?
Contact centers are widely disliked by consumers because of the long wait times and poor customer service.
As more and more interactions move to the digital sphere, enterprises have tried to encourage customers to contact them using more cost-effective digital channels, such as email, online chat and social media.
But these still require a human agent to answer the query and so suffer from similar problems to traditional call centers.
What enterprises need is a scalable omnichannel solution that allows them to rapidly and cost-effectively answer routine queries with little or no intervention from a human agent.
eva uses conversational AI to understand written and spoken dialog accurately and at scale, so improving the experience and reducing the cost of enterprise customer service and help desk operations.