Infrastructure

NTT DATA Syntphony Conversational AI harnesses the power of industry-leading cloud service providers, Google Cloud Platform (GCP) and Microsoft Azure, known for their scalable, secure, and dependable cloud solutions. These platforms are fortified with robust physical and digital security protocols to fortify your data against potential threats. Through the utilization of GCP and Azure's security measures and compliance certifications, we ensure that our conversational AI solution is delivered with the utmost security and peace of mind to our valued customers."

GCP and Azure employ industry-leading security controls and are extensively audited. Both hold multiple certifications, including SOC2 Type II, ISO 27001, and PCI. For more information about their security practices, see below:

Security, Privacy, and Cloud Compliance  |  Google CloudGoogle Cloud

GCP Trust center

Cloud Data Integrity at its Finest | Microsoft Trust Center

Azure Trust center

Multi-Tenant Architecture

All Customer data is stored within the Syntphony Conversational AI cloud systems. Data submitted to Syntphony Conversational AI are processed and stored in a secure, in a multi-tenant environment. Logical and Physical segmentation, such as having separate databases, schemas, or namespaces for each customer, are used to prevent co-mingling of customer data.

ISO 27001 - Data Center

SOC 2 Type I - Data Center

SOC 2 Type II - Data Center (https://cloud.google.com/security/compliance/soc-2)

SOC 3 - Data Center

PCI DSS - https://cloud.google.com/security/compliance/pci-dss?hl=es