Syntphony Conversational AI
Product descriptionSupportAnalystsClient's portal
  • Start Here
    • 💡What is Syntphony Conversational AI
      • Main Features
    • 📖User Guide
  • CUSTOMER SUPPORT
    • 🆘Support Policy
      • Support Levels
      • Service Level Agreement
      • Severity Levels
      • Legacy Support
      • Lifecycle Policy
    • 🚙Support Procedures
      • Portal User Request
      • Tickets Creation
      • Environment Management
  • SECURITY & Compliance
    • 🔐Trust Center
      • Compliance and Certifications
      • Product security
      • Data Security
      • Privacy
      • Incident Management & Response
      • Availability & Reliability
      • Organizational Security
      • Business Continuity
      • Infrastructure
      • Threat Management
      • Sub-processors
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  • Request a new environment
  • Important considerations:

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  1. CUSTOMER SUPPORT
  2. Support Procedures

Environment Management

Request a new environment

Important considerations:

  • The environments will be managed once the contract with the customer is signed; in case you do not have the signed document, please refer to you client manager.

  • When requesting the registration you must specify if the environment will use the eva Billing ID (found in Brazil), or will use a separate one.

  • In case of asking for a Billing ID with Google Europe, the creation time will be between 3 and 4 working days. Only once the ID is ready, the Cloud team will create the environment, so you should consider this timing in your schedule.

  • If you need to manage a Billing ID with Google Europe, you will need the following data:

    - Project Name:

    - Project Description:

    - Is it an Asset? (YES/NO):

    - Client:

    - Project code to which the transfer will be made:

    - Project Manager:

    - Users who will have access (short user): email addresses must be associated to an active Google G Suite account. You can do it from this link https://accounts.google.com

    - Contacts, enter as many as necessary (in addition, always include those entered in the table):

contact_type
name
email

Management

Name of the manager responsible for the project

Email of the manager responsible for the project

Management

Valerie Levy

valerie.levy@everis.com

Technical

Name of the technician responsible for the project

Email of the technician responsible for the project

PreviousTickets CreationNextTrust Center

Last updated 1 year ago

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