Syntphony Conversational AI
Product descriptionSupportAnalystsClient's portal
  • Start Here
    • 💡What is Syntphony Conversational AI
      • Main Features
    • 📖User Guide
  • CUSTOMER SUPPORT
    • 🆘Support Policy
      • Support Levels
      • Service Level Agreement
      • Severity Levels
      • Legacy Support
      • Lifecycle Policy
    • 🚙Support Procedures
      • Portal User Request
      • Tickets Creation
      • Environment Management
  • SECURITY & Compliance
    • 🔐Trust Center
      • Compliance and Certifications
      • Product security
      • Data Security
      • Privacy
      • Incident Management & Response
      • Availability & Reliability
      • Organizational Security
      • Business Continuity
      • Infrastructure
      • Threat Management
      • Sub-processors
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  • User registration
  • Log-in to Support portal
  • Client external users

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  1. CUSTOMER SUPPORT
  2. Support Procedures

Portal User Request

PreviousSupport ProceduresNextTickets Creation

Last updated 2 months ago

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The main purpose of this page is to detail how to request a user for and generate Shori access to the platform.

It is intended as a guide for people who need to request the creation of a access user.

User registration

Log-in to Support portal

Access the following link:

First step to start using the Customer Portal is to log in.

Next, we need to click on Multi-Tenant AAD and the Customer Portal redirects us to the Microsoft page.

Finally, all you have to do is log in with your account (can be or your NTT DATA account or your customer account) and you can access the Customer Portal.

Client external users

  • Name and Surname

  • Type of identification document: DNI, Passport, etc.

  • Number of the previous identification.

  • Nationality

  • Telephone (this will be required for the double authentication factor).

The access request will be processed once the mail with the above-mentioned data has been received.

For security reasons it is necessary to register external users with all, all external customers must email with the following information:

🚙
SCAI.support@nttdata.com
Clonika | Shori Client
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