Dashboard
The Dashboard API handles large data for the purpose of customer usage analytics.
The Dashboard API is made to retrieve data in a format proper to either supply an excel file or plot a graph. Every one of them follow similar request rules.
All Date formats are standard ISO Datetime:
yyyy-MM-dd'T'hh:mm:ss.SSS'Z'Auxiliary Methods
Acquires the dashboards' configurations and availability summary. Should be called on dashboard opening.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose entities you are searching
GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/dashboard/summary HTTP/1.1
Host:
Accept: */*
{
"hasData": true,
"firstDataSet": "2025-07-01T01:40:56.538Z"
}Acquires the configurations and rules to present in the request report prompts for conversations.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose conversations you are searching
GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/messages/report_configurations HTTP/1.1
Host:
Accept: */*
{
"maxSample": 1,
"availableExportTypes": [
"text"
]
}Acquires the configurations and rules to present in the request report prompts for conversations.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose conversations you are searching
GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/conversations/report_configurations HTTP/1.1
Host:
Accept: */*
{
"maxSample": 1,
"availableExportTypes": [
"text"
]
}Data Analytics
Fetches information regarding Conversations traffic, regarding a given period of time. This information is used to build both conversation boxes in the dashboard.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose entities you are searching
A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/dashboard/conversations?startDate=text&endDate=text&startHour=0&endHour=23 HTTP/1.1
Host:
Accept: */*
{
"resource": "ANALYTIC_CONVERSATION",
"periodOverview": {
"totalAmount": 1,
"hasRelativeData": true,
"relativeIncrease": 1,
"hasIncreased": true,
"relativeStartDate": "2025-07-01T01:40:56.538Z",
"relativeEndDate": "2025-07-01T01:40:56.538Z"
},
"channelAnalytics": [
{
"channelType": "text",
"channelName": "text",
"hours": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"days": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"weeks": [
{
"monthDate": "2025-07-01T01:40:56.538Z",
"weekNumber": 1,
"value": 1
}
],
"months": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
]
}
]
}Fetches information regarding messages traffic, regarding a given period of time. This information is used to build both conversation boxes in the dashboard.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose entities you are searching
A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/dashboard/messages?startDate=text&endDate=text&startHour=0&endHour=23 HTTP/1.1
Host:
Accept: */*
{
"resource": "ANALYTIC_CONVERSATION",
"periodOverview": {
"totalAmount": 1,
"hasRelativeData": true,
"relativeIncrease": 1,
"hasIncreased": true,
"relativeStartDate": "2025-07-01T01:40:56.538Z",
"relativeEndDate": "2025-07-01T01:40:56.538Z"
},
"trafficAnalyticsDTO": {
"hours": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"days": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"weeks": [
{
"monthDate": "2025-07-01T01:40:56.538Z",
"weekNumber": 1,
"value": 1
}
],
"months": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"averageHoursValue": 1,
"averageDaysValue": 1,
"averageWeeksValue": 1,
"averageMonthsValue": 1
}
}Fetches information regarding users traffic, regarding a given period of time. This information is used to build both conversation boxes in the dashboard.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose entities you are searching
A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/dashboard/users?startDate=text&endDate=text&startHour=0&endHour=23 HTTP/1.1
Host:
Accept: */*
{
"resource": "ANALYTIC_CONVERSATION",
"periodOverview": {
"totalAmount": 1,
"hasRelativeData": true,
"relativeIncrease": 1,
"hasIncreased": true,
"relativeStartDate": "2025-07-01T01:40:56.538Z",
"relativeEndDate": "2025-07-01T01:40:56.538Z"
},
"trafficAnalyticsDTO": {
"hours": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"days": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"weeks": [
{
"monthDate": "2025-07-01T01:40:56.538Z",
"weekNumber": 1,
"value": 1
}
],
"months": [
{
"date": "2025-07-01T01:40:56.538Z",
"value": 1
}
],
"averageHoursValue": 1,
"averageDaysValue": 1,
"averageWeeksValue": 1,
"averageMonthsValue": 1
}
}Acquires the accuracy for analytics into this bot, considering the range of dates and specified channels.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose entities you are searching
A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/dashboard/accuracy?startDate=text&endDate=text&startHour=0&endHour=23 HTTP/1.1
Host:
Accept: */*
{
"rateCurrent": 1,
"ratePrevious": 1,
"hasIncreased": true,
"relativeIncrease": 1,
"relativeStartDate": "2025-07-01T01:40:56.538Z",
"relativeEndDate": "2025-07-01T01:40:56.538Z"
}A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose entities you are searching
A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/dashboard/stacking/intents?startDate=text&endDate=text&startHour=0&endHour=23 HTTP/1.1
Host:
Accept: */*
{
"resource": "ANALYTIC_INTENTS",
"channelList": [
{
"name": "text",
"topicBreakdown": [
{
"name": "text",
"channelValue": 1,
"totalValue": 1
}
]
}
]
}Conversations
Searches and paginates through conversations started by our users, according to the current filters.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose conversations you are searching
Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Type of search filter being applied on this query. Possible fields are: [SESSION_CODE, BUSINESS_KEY, FLOW]
Term being searched according to the searchBy filter.
Current page, starting at 1
1Example: 1Size of the page
5Example: 1Criteria to order result, defaulted to conversationStartedAt. Possible fields include satisfaction, userMessages, flowsTravelled, conversationStartedAt and duration.
conversationStartedAtOrder direction(ASC/DESC), defaulted to DESC
DESCGET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/conversations/list?startDate=text&endDate=text&startHour=0&endHour=23&page=1&size=5 HTTP/1.1
Host:
Accept: */*
{
"totalPages": 1,
"totalElements": 1,
"pageable": {
"pageNumber": 1,
"pageSize": 1,
"paged": true,
"unpaged": true,
"sort": {
"sorted": true,
"unsorted": true,
"empty": true
},
"offset": 1
},
"numberOfElements": 1,
"first": true,
"last": true,
"sort": {
"sorted": true,
"unsorted": true,
"empty": true
},
"size": 1,
"content": [
{
"sessionCode": "text",
"businessKey": "text",
"userMessage": "text",
"satisfaction": 1,
"userMessages": 1,
"flowsTravelled": 1,
"flowsTravelledNames": [
"text"
],
"conversationStartedAt": "text",
"durationInSeconds": 1,
"channel": {
"uuid": "text",
"botUuid": "text",
"name": "text",
"description": "text",
"channelType": {
"id": 1,
"name": "text",
"image": "text",
"channelClassification": {
"id": 1,
"name": "text"
}
}
},
"tags": [
"text"
]
}
],
"number": 1,
"empty": true
}A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose conversations you are searching
Body containing the properties to use in this report
Starting date of the report range, including itself, in ISO-8601 format (yyyy-MM-dd'T'HH:mm:ss.SSS'Z')
Ending date of the report range, including itself, in ISO-8601 format (yyyy-MM-dd'T'HH:mm:ss.SSS'Z')
Starting hour of the report range, from 0 to 23. Hour sent is included in the report.
Ending hour of the report range, from 0 to 23. Hour sent is included in the report.
A list of all channelUuids in the report, comma separated.
Capping ammount of items to be used in the report.
The report sorting type
Optional filter field name being queried at the page currently.
Optional filter field value being queried at the page currently.
POST /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/conversations/request_report HTTP/1.1
Host:
Content-Type: application/json
Accept: */*
Content-Length: 203
{
"startDate": "2025-07-01T01:40:56.538Z",
"endDate": "2025-07-01T01:40:56.538Z",
"startHour": 1,
"endHour": 1,
"channelUuids": "text",
"sampleSize": 1,
"reportType": "RANDOM",
"filterField": "text",
"filterTerm": "text"
}No content
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose conversations you are searching
Session Code of the conversation
GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/conversations/details?sessionCode=text HTTP/1.1
Host:
Accept: */*
{
"sessionCode": "text",
"startedAt": "text",
"channel": {
"uuid": "text",
"botUuid": "text",
"name": "text",
"description": "text",
"channelType": {
"id": 1,
"name": "text",
"image": "text",
"channelClassification": {
"id": 1,
"name": "text"
}
}
},
"messages": [
{
"messageId": "text",
"content": "text",
"isNe": true,
"intent": "text",
"type": "CAROUSEL",
"buttons": [
{
"name": "text",
"value": "text",
"action": "text"
}
],
"entities": [
"text"
],
"nlpResponses": [
{
"responseType": "INTENT",
"paragraphNumber": 1,
"responseName": "text"
}
],
"hasButton": true,
"createdAt": "text"
}
]
}Requests the creation of a report in the Reports section, with the full content of a conversation.
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose conversations you are searching
Session Code of the conversation
POST /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/conversations/details/request_report?sessionCode=text HTTP/1.1
Host:
Accept: */*
No content
Messages
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose entities you are searching
A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/dashboard/stacking/flows?startDate=text&endDate=text&startHour=0&endHour=23 HTTP/1.1
Host:
Accept: */*
{
"resource": "ANALYTIC_INTENTS",
"channelList": [
{
"name": "text",
"topicBreakdown": [
{
"name": "text",
"channelValue": 1,
"totalValue": 1
}
]
}
]
}A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose messages you are searching
Date this search starts at, including itself, at ISO format.
Date this search ends at, including itself, at ISO format.
Interval being searched starting hour. Value is 0 if unfiltered.
0Interval being searched ending hour. Value is 23 if unfiltered.
23A comma-separated String containing ALL channelUuids to filter. If empty, all are used instead.
""Type of search filter being applied on this query. Possible fields are: [SESSION_CODE, INTENT, ENTITY, DOCUMENT, QUESTION]
Term being searched according to the searchBy filter.
Current page, starting at 1
1Example: 1Size of the page
5Example: 1Criteria to order result, defaulted to deliveredAt. Possible fields include confidence and deliveredAt.
deliveredAtOrder direction(ASC/DESC), defaulted to DESC
DESCA comma-separated String containing ALL nlpResponseFilters to filter. Those may be one of: [FOUND, NONE, ALL]
ALLGET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/messages/list?startDate=text&endDate=text&startHour=0&endHour=23&page=1&size=5 HTTP/1.1
Host:
Accept: */*
{
"totalPages": 1,
"totalElements": 1,
"pageable": {
"pageNumber": 1,
"pageSize": 1,
"paged": true,
"unpaged": true,
"sort": {
"sorted": true,
"unsorted": true,
"empty": true
},
"offset": 1
},
"numberOfElements": 1,
"first": true,
"last": true,
"sort": {
"sorted": true,
"unsorted": true,
"empty": true
},
"size": 1,
"content": [
{
"messageId": "text",
"messageText": "text",
"sessionCode": "text",
"businessKey": "text",
"minimumConfidenceAchieved": true,
"confidence": 1,
"nlpResponses": [
{
"responseType": "INTENT",
"paragraphNumber": 1,
"responseName": "text"
}
],
"answerNames": [
"text"
],
"answerTexts": [
"text"
],
"answerButtons": [
"text"
],
"deliveredAt": "text",
"channel": {
"uuid": "text",
"botUuid": "text",
"name": "text",
"description": "text",
"channelType": {
"id": 1,
"name": "text",
"image": "text",
"channelClassification": {
"id": 1,
"name": "text"
}
}
},
"tags": [
"text"
]
}
],
"number": 1,
"empty": true
}A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose conversations you are searching
Body containing the properties to use in this report
Starting date of the report range, including itself, in ISO-8601 format (yyyy-MM-dd'T'HH:mm:ss.SSS'Z')
Ending date of the report range, including itself, in ISO-8601 format (yyyy-MM-dd'T'HH:mm:ss.SSS'Z')
Starting hour of the report range, from 0 to 23. Hour sent is included in the report.
Ending hour of the report range, from 0 to 23. Hour sent is included in the report.
A list of all channelUuids in the report, comma separated.
Capping ammount of items to be used in the report.
The report sorting type
Optional filter field name being queried at the page currently.
Optional filter field value being queried at the page currently.
POST /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/messages/request_report HTTP/1.1
Host:
Content-Type: application/json
Accept: */*
Content-Length: 203
{
"startDate": "2025-07-01T01:40:56.538Z",
"endDate": "2025-07-01T01:40:56.538Z",
"startHour": 1,
"endHour": 1,
"channelUuids": "text",
"sampleSize": 1,
"reportType": "RANDOM",
"filterField": "text",
"filterTerm": "text"
}No content
Reports
A valid uuid of an organization
A valid uuid of an environment
The UUID of the bot whose messages you are searching
Current page, starting at 1
1Example: 1Size of the page
5Example: 1GET /org/{orgUUID}/env/{envUUID}/bot/{botUUID}/reports/list?page=1&size=5 HTTP/1.1
Host:
Accept: */*
{
"totalPages": 1,
"totalElements": 1,
"pageable": {
"pageNumber": 1,
"pageSize": 1,
"paged": true,
"unpaged": true,
"sort": {
"sorted": true,
"unsorted": true,
"empty": true
},
"offset": 1
},
"numberOfElements": 1,
"first": true,
"last": true,
"sort": {
"sorted": true,
"unsorted": true,
"empty": true
},
"size": 1,
"content": [
{
"fileName": "text",
"createdAt": "text",
"fileUrl": "text",
"reportType": "GROUPED_MESSAGES"
}
],
"number": 1,
"empty": true
}Was this helpful?