Extra Resources

Advanced features to enhance your Virtual Agent performance

Extensions are a way of expanding eva's capabilities. Find in this section advanced features to optimize your virtual agent's performance with each feature offering unique advantages.

These extra features that can be enabled/disabled anytime according to business objectives.

Enabling any of these features may result in additional costs at the time of billing, calculated for each new request.

Please note that only Admin users can enable or disable new features.

Available Features

eva currently offer additional features using generative AI capabilities for two different moments:

Knowledge base building

• Assist Answer: Create answers, adjust tone or text length, and refine content effortlessly with a single click.

• Examples Generator: Enrich your knowledge base and save time by creating context-relevant utterance examples.

Automate tasks in runtime during conversations

• Knowledge AI: Answer any question using semantic search from your knowledge base powered by the LLM technology.

• Gen AI cell: Take your conversations to the next level. Produce any content, suitable for various needs and scenarios.

• Rephrase Answer: Infuse empathy and dynamism to your conversation. AI-driven rephrasing guarantees context-sensitive answers.