Intent Navigator

Through the intent navigator functionality, intent/entities can be detected previously outside eva and then avoid being detected from running NLP on eva.

This allows integrating eva with channels that already use their own NLP and thus avoiding double calls (i.e. Amazon Connect, Alexa or any IVR/CTI integrated with other NLP services

Sample request with Intent Navigator:

{
	"text": "How much do I have in my account?",
	"context":{
		"user": 25237,
		"foo": "bar"
	}
	"intent":"”BALANCE",
 	"confidence":0.88,
 	"entities":{
        	"entityName":"entityValue"
 	}
}

Last updated

#144: 4.5 - Gen AI (KAI, Rephrase, Assist) + What's New (Notifications)

Change request updated