User Guide
API DOCSVOICE GATEWAYHELPSECURITY
Current Version
Current Version
  • Welcome
  • What's New
  • 🚀GETTING STARTED
    • Login
    • Concepts and Glossary
    • Language Models
      • Syntphony NLP
      • Other NLP and LLM Connectors
      • FAQs
    • Build a Virtual Agent
      • Overview
      • From Scratch
      • By Importing
      • Pre-Built Templates
      • Training task
    • Testing
      • Automated Test
      • Advanced Request
      • Simulate Dialog
      • View Logs
    • Create and manage profiles
  • 💬BUILD DIALOGS
    • Flows
    • Dialog Cells
      • Intent
      • Entity
      • Answer
      • Input
      • Jump
      • End
      • Service
      • Rest Connector
      • Code
      • Rule
        • Variable answers using Code and Rule cells
        • Enable and disable flows using Rule Cells
    • Data Masking of Personal Identificable Information
    • Dynamic Content and Contexts
    • Voice Agent
    • Multilingual Agent (beta)
  • ✨GENERATIVE AI
    • AI features
    • Assist Answer (beta)
    • Examples Generator
    • Knowledge AI
    • Prompt cell
      • Prompt crafting
      • Practical examples
    • Rephrase Answer
    • Zero-Shot LLM
  • 🌐CHANNELS
    • Channels
      • WhatsApp (by Infobip)
      • Facebook Messenger
      • Microsoft Teams
      • Integrating Existing Channels
    • Webchat Plugin
  • ⚙️CONFIGURATIONS
    • Parameters
    • Advanced Resources
    • Other Options
      • Intent Navigator
  • 📊ANALYTICS & INSIGHTS
    • Dashboards
      • Overview
      • Funnel charts
      • User messages
      • Conversations
      • Reports
    • External Analytics Platforms
  • API DOCS
    • Overview
    • API Guidelines
      • Conversation API
      • Cloner API
      • EVG Connector
      • Management API
        • Admin API
          • Bot Admin
          • Environment
          • Organization
          • User
          • Notification
        • Instance API
          • Knowledge AI
          • Knowledge AI NLP
          • Answer
          • Automated Tests
          • Bot
          • Broker
          • Channel
          • Dashboard
          • Dialog Manager
          • Entity
          • Generative Service
          • Intent
          • Parameters
          • Tag
          • Technical Log
          • Training
          • Transactional Service
          • Rest Connector
          • Wait Input
          • Websnippet
      • Webhooks
    • Infrastructure Guidelines
      • Syntphony CAI server Installation guide
      • Maintenance Methods
      • Supported/verified third-party software
    • Data Structure
      • Admin Data Structure
      • Environment Data Structure
    • Voice Gateway
      • Genesys Cloud CX
Powered by GitBook
On this page

Was this helpful?

  1. BUILD DIALOGS
  2. Dialog Cells

Jump

PreviousInputNextEnd

Last updated 8 months ago

Was this helpful?

The jump function allows you to go from the last created cell to another cell, in that same flow or in a different one. After the Jump cell you can bring back the conversation to the original flow.

After clicking the Jump icon, choose if you want to jump to a cell in the flow you are editing or if you want to jump to a cell in another flow.

For a better performance, we recommend to not exceed 100 cells in a single flow. If you need to add more cells, you can either create new flows such as User Journey or Jump.

If you want to jump to a cell in the flow you are editing, just select the cell you want to jump to. After you pick the cell you want to jump to, you will have to confirm it. When you jump, the flow continues on the cells that come after the destination.

Important: You can only jump to existent cells or flows. So if you want to add a jump cell to your flow, you must have them created before.

Jump to Other Flows

You can also jump to other flows, as long as they are jump and user journey flows. To do so, select “other” in the jump selection.

After that, a modal will open, so you can select a flow (as shown in the image below). You can select from the last created or look for a flow. When you do this, the whole other flow is executed from the beginning to the end.

  • If you jump to a user journey flow, its first cell (an Intent) is ignored. If you need to use it, put it on the origin flow before the jump.

  • To check the flow where the jump arrives, click on the “view flow” button over the jump cell (the eye icon). Then, you will be taken to the destination flow (as shown in the image above).

Important Considerations:

  • If your destination is a jump flow, you can choose to not return to the origin flow by selecting the “end” cell after the last cell.

  • After the flow ends, it returns by default to the previous flow at the jump point and continues from there.

💬
Jump selection
Select a flow
Destination flow