Intent Navigator

Through the intent navigator functionality, intent/entities can be detected previously outside Syntphony CAI and then avoid being detected from running NLP on Syntphony CAI.

This allows integrating Syntphony CAI with channels that already use their own NLP and thus avoiding double calls (i.e. Amazon Connect, Alexa or any IVR/CTI integrated with other NLP services

Sample request with Intent Navigator:

{
	"text": "How much do I have in my account?",
	"context":{
		"user": 25237,
		"foo": "bar"
	}
	"intent":"”BALANCE",
 	"confidence":0.88,
 	"entities":{
        	"entityName":"entityValue"
 	}
}